Legal

These General Conditions (hereinafter the “Contract”) are those of the company Safety Observer registered in the Lons-le-Saunier Trade and Companies Register under number 798 692 018, having its registered office at Hameau de Vaucluse in Saint-Claude (39200), represented by Mr. Thierry Hamard (hereinafter “SAFETY OBSERVER”).

Phone: +33 676 23 20 48

Email: contact@safetyobserver.com

SAFETY OBSERVER operates a monthly regulatory intelligence report intended to Pharmacovigilance and Drug Safety professionals.

These reports (hereinafter Reports) are sold in the form of annual subscriptions which can be purchased on the website www.safetyobserver.com (hereinafter the “Website“), and made available on a dedicated platform (hereinafter the “Platform“).

This Contract applies :

• to any sale of Reports (in the form of Subscription Plans) by SAFETY OBERVER made through the Website;
• to the use of the Platform by duly authorised users.

This Contract is made available to all SAFETY OBSERVER’s clients. It constitutes the sole basis of the trade negotiation and prevail on the general contractual terms and conditions of the client, unless otherwise formally accepted in writing by SAFETY OBSERVER. However, special conditions may be granted.
Any use of the Platform or any order made through the Website entails full acceptance of this Contract.

1. Definitions

Each term beginning with a capital letter and used in both the singular and plural in this contract shall have the meaning indicated in its definition given in this article, identical terms used without capital letters being considered in their current meaning.

“Client” means the legal person accepting the present Contract and purchasing a Subscription Plan. The Client may be mandated by other legal persons in order to subscribe under the conditions of the article 4.3 of the present Contract.
“Client Account” means the personalized account created on the Website by a Client at the time of registration, accessible by means of his Identifiers, and allowing him to place Orders.
“GTCU Platform” means the contract governing the general terms and conditions of use of the Platform applicable to all Users, including the Client.
“GTCU Website” means the contract governing the general terms and conditions of use of the Website applicable to all visitors to the website.
“Identifiers” means as the case may be, the e-mail address and password chosen by the Client to access his Client Account or the e-mail address and password chosen by a User to access his User Account.
“Order” means any order for a Subscription Plan placed by a Client on the Website and subject to this Contract.
“Platform” means the Reports reading platform made available to Users by SAFETY OBSERVER as software as a service (SaaS).
“Report” means a regulatory intelligence report offered for sale by SAFETY OBSERVER through Subscription Plans on the Website.
“Subscription Plan” means an offer to sell that includes several Reports.
“User” means either i) a natural person qualified as a member of the staff of the Client’s company, either ii) or a natural person from outside the Client’s company, and in both cases who is expressly mentioned in the Order placed by the Client and in the latter case who is expressly authorized by SAFETY OBSERVER. Are considered as a member of the staff of the Client’s company the sole employees and trainees under a training agreement.
“User Account” means a User’s personal account on the Platform, accessible by means of his/her Identifiers, enabling him/her to access the Platform.
“Website” refers to the online sales website www.safetyobserver.com owned by SAFETY OBSERVER and on which the Client can create a Client Account and purchase Subscription Plans.

2. Description of the service

2.1.      Content of the Reports

The Reports are produced in English only. It presents information collected on the internet from Regulatory Authorities, News Agencies and Professional Organisations, as deemed relevant to the operation of a Pharmacovigilance System for companies involved in the development and/or marketing of Human Medicinal Products.

The content of the Reports is the result of the selection of relevant updates from identified sources, which are classified into two categories:

• “Core” sources: This designates the sources under systematic and active surveillance, including International sources (ICH, CIOMS, etc.), European sources (EMA, EU Commission, CMDh), and selected National Agencies (US FDA, MHRA, ANSM). Admittedly, the selection of the “Core” sources is influenced by language, as the current capabilities include the surveillance of updates published in English or French.
• “Other” sources: This includes all other authorities. Although some are subject to systematic surveillance (e.g. Australian TGA, Health Canada, Swissmedic), some publications are identified through secondary sources (e.g. Service Providers, Law Firms, News Agencies, Social Media, etc.). Although these secondary sources may occasionally involve delays or varied reliability, they contribute valuable additional insights.

The Reports are produced following a standard template, which includes various sections. As presented on the website (see page “Plans”), the users can access all information presented in those sections included in their subscription plan.

SAFETY OBSERVER issues eleven Regulatory Intelligence Reports per year, i.e. on a monthly basis except in August. A double issue is produced in September to cover the information released in July and August.

2.2. Description of the Platform

The Platform is a web-based reading platform accessible in the form of software as a service (SaaS).
It mainly enables Users to access the Reports ordered on the Website and to read them.
It also enables all Users:
– access to a library of Reports published from 1 January 2023;
– search by keyword throughout the library using a dedicated search bar;
– modify their profile information and choose the devices on which they wish to access the Platform (up to a maximum of 2 devices).

Additional functionalities may become available over time. As presented on the website (see page “Plans”), the users can only access those functionalities included in their subscription plan.

3. Description of the Subscription Plans

The Subscription Plans offered for sale are the following:

• The “Basic” Plan includes a single user account and access to content and functionalities is limited
• The “Advanced” Plan includes multiple user accounts and provides access to all content and functionalities . The price of this Subscription Plan varies according to the number of Users included.

Both Subscription Plans cover a 1-year period, which includes 11 consecutive Reports, starting with the next release (includes a double issue for July/August).

As presented on the website (see page “Plans”), users can access the platform functionalities and the sections of the reports included in their subscription (see also articles 2.1 and 2.2 above).

4. Order

4.1. Website registration

To place an Order, the Client must be regularly registered on the Website.
To register, the Client must complete the registration form available on the Website to create a Client Account on the Website.
The Client agrees that the information he provides on this occasion is accurate, sincere and complete, and to update it on his Client Account in the event of a change.
The Client who is regularly registered can access his Client Account using his Identifiers.
The Client is solely responsible for the confidentiality and security of his Identifiers. The Identifiers are confidential, personal and non-transferable. Also, any action carried out on the Website via the Client’s Account is deemed to have been carried out by the Client.
The Client can modify his Identifiers online at any time. The change of his Identifiers will invalidate his prior Identifiers automatically. If his Identifiers are lost, stolen or accidentally divulged, the Client must change them without delay. If the password is forgotten, the Website provides the possibility to obtain a new password by e-mail.
The Client is free to unsubscribe from the Website at any time by email to the address indicated at the top of this Contract. Unsubscribing has no effect on the current Orders and on the obligations of the Parties relating thereto.

4.2. Placing an Order

To place an Order on the Website, the Client must:
1. choose the Subscription Plan he wishes to order and the number of Users in their company/organisation, check the adequacy of the Subscription Plan to his needs on the basis of the description and the conditions of sale indicated, and click on the dedicated button to add it to the shopping cart.
2. access his shopping cart,
3. check a box certifying his acceptance of this Contract,
4. validate his Order by clicking on the button provided for this purpose,
5. connect to his Client Account:
o if he already has a Client Account, he must identify himself by means of his Identifiers,
o if he does not have a Client Account, he must create one by following the registration procedure provided on the Website,
6. choose his means of payment and fill his payment information;
7. check the details of his Order that are displayed, especially the Subscription Plan included in his shopping cart, the price, any applicable fees and terms and conditions (the Client can also correct possible errors);
8. confirm his Order and payment by clicking on the button provided for this purpose.
This confirmation results in the conclusion of the sales contract and acceptance of the present general contractual terms and conditions in force at the date of the order, recognition of complete comprehension and a disclaimer with regards to other contractual conditions.

4.3. Confirmation and processing of the Order  

Once the Order has been confirmed, SAFETY OBSERVER communicates without delay the confirmation of the Order, via an e-mail sent to the address given by the Client when creating his Client Account. This confirmation of Order details the information communicated by the Client in its entirety.
The Order shall only be processed once the Client has confirmed the Order on the Website and has paid the full price of the Order and any related costs.

If the Client is mandated by other legal persons which are legally part of the same group of companies, each company concerned by the Contract shall be identified to SAFETY OBSERVER and may be considered as a customer in its own right.

Any User who does not meet the definition of the present Contract must request express authorization from SAFETY OBSERVER at the time of subscription or during the subscription period.

In any event, SAFETY OBSERVER reserves the right not to process the Order for any legitimate reason, in particular:

– if the Client has not paid the total price of the Order, including any additional costs, or if the Client’s payment has been rejected by the organization managing his means of payment,
– when, at the time of processing the Order, SAFETY OBSERVER becomes aware of:
o a material error between the posted price and the actual price, in accordance with Article 5.1, or
o a material error on the displayed price making the price derisory within the meaning of article 1169 of the French Civil code.

4.4. Modification of the Order

Any change of the Order made by the Client after confirming his Order is subject to acceptance by SAFETY OBSERVER. For any question concerning the order, the client can use the contact details indicated at the top of this Contract.

4.5. Renewal of Subscription Plans

The Client has the possibility to renew his Subscription Plan from the Website at any time. SAFETY OBSERVER will inform the Client immediately after the publication of the last Report of the Subscription Plan concerned. The Client will therefore have approximately one month to renew his Subscription Plan in order to avoid any interruption of service.

5. Payment

5.1. Prices

The Client undertakes to pay the full price of any Order placed on the Website.
Subscription Plans are sold at the price in force at the time of the Order. The prices are indicated in Euros and exclude taxes. If the Client is established outside of France, the possible additional rights and taxes will be under his entire responsibility whatever the amount of the Order. SAFETY OBSERVER reserves the right to modify its prices at any time but commits to applying the prices in force at the date of the Order.
The prices are firm and cannot be revised by SAFETY OBSERVER during the Order process. The Order process extends from the addition of a Subscription Plan to the shopping cart to the payment of the Order.
In the event of a material error between the price displayed on the Website and the actual price charged by SAFETY OBSERVER, SAFETY OBSERVER may, after confirmation of the Order, contact the Client to:
– in the event of an actual price lower than the price displayed, inform the Client that the price to be paid is in fact lower and that it will be invoiced at the lower price;
– in the event that the actual price is higher than the displayed price, inform the Client that the price to be paid is in fact higher and ask the Client whether he agrees to pay the actual price or whether he prefers to cancel his Order in whole or in part.
In any event, if the material error on the price of a Subscription Plan makes its price derisory, either Party may claim the cancellation of the relevant Order.

5.2. Taxes

SAFETY OBSERVER is a Service Provider based in France and subject to applicable tax regulations in France and the European Union (EU), which will be reflected on the invoice.

Value Added Tax (VAT) may apply depending on the country where the Client is established, as defined in EU Directive 2006/112/EC on the common system of Value Added Tax (articles 44 and 196) and in the French Tax Code (Code Général des Impôts – CGI article 259 and 283-2).

• Business-to-Business (B2B) transactions:

Most Clients of SAFETY OBSERVER services are Business Customers and the following rules apply depending on whether the Client is established in France, another EU country, or outside the EU:

• Business-to-Consumer (B2C) transactions:

In the event that the Order is placed by a private individual (i.e. a non-Business Customer), the following rules apply depending on whether the Client resides in France, another EU country, or outside the EU:

5.3. Terms of payment

Any purchase made on the Website is payable by credit card or bank transfer at the choice of the Client, in a single payment at the time of the Order.
In case of payment by bank transfer, SAFETY OBSERVER will be able exceptionally and at its sole discretion to accept that the payment intervenes within 30 days of the date of invoice. In this case, we require the client to pay for all banking fees associated to the bank transfer.
Online payment is made through a secure system allowing to encrypt the banking data transmission. The Client must enter his banking details in the relevant fields and confirm the entry. SAFETY OBSERVER reserves the right to verify the data communicated by the Client and adopt all the necessary measures for this verification. SAFETY OBSERVER may give formal notice to the Client to justify his identity. The failure by the client to answer this request within three calendar days will automatically result in the cancellation of the sale.

5.4. Invoices

Once payment has been made, the Client will receive an invoice with his name detailing his Order.
The Client accepts that the invoices will be sent to him in electronic format, by sending an e-mail.
The invoice shall include any discounts and rebates granted to the Client.

5.5. Payment delays or failure

Pursuant to Article L.441-6 of the French Commercial Code, any amount not paid at its due date will result automatically in the application of penalties of an amount equal to ten times the legal interest rate and a fixed allowance for recovery costs of an amount of 40 €.

In the event of payment failure, the Contract shall be either suspended or terminated, at SAFETY OBSERVER’s discretion, under the conditions provided in Article 10.

6. Availability of the Reports

The Reports ordered are available on the Platform only.
Only duly authorised Users have the right to access Reports via the Platform.

7. Rules for the use of Reports

The use of the Reports is strictly reserved to the number of Users indicated by the Client when placing the Order.
It is strictly prohibited to to broadcast the Reports or communicate a copy of the Reports or parts of the Reports, whatever the medium used, to a person other than the authorised Users and SAFETY OBSERVER reserves the right to track access to its Reports and verify compliance with these terms.
It is also strictly forbidden to the Client and to the Users:
– to market the Reports in any way whatsoever;
– to produce or market, in any form whatsoever, regulatory intelligence reports that compete with or are similar to those marketed by SAFETY OBSERVER during the entire term of the Contract, and for a period of 12 months following the end of the Contract, regardless of the cause of the latter.
– to produce or market, any service, directly and essentially based on the Reports (notably any hotline service using a human on non-human interface to make request on the Platform) during the entire term of the Contract, and for a period of 12 months following the end of the Contract, regardless of the cause of the latter.
In case of violation of any of the above prohibitions by the Client or a User, the Contract shall be either suspended or terminated, at SAFETY OBSERVER’s discretion, under the conditions provided in Article 10, without prejudice to any damages to which SAFETY OBSERVER may be entitled.
SAFETY OBSERVER also reserves the right to suspend or definitively close the access of the User concerned to the Platform, in whole or in part, without prior notice.
The Client is responsible for Users’ compliance with these obligations. As such, he may be held personally liable in the event of a User’s failure to comply with any of these obligations.
The Parties further expressly agree that in case of use of the Reports by persons other than the expressly authorised Users, the Client shall pay to SAFETY OBSERVER a penalty calculated as follows:

– 60 € (excluding tax) X number of Reports used in fraud X number of unauthorized persons having had access to them

8. Access and use of the Platform

8.1. Rights of access and use

By the present Contract, SAFETY OBSERVER grants the Client a personal, non-exclusive, non-transferable right of remote access and use of the Platform, for the whole world, for the time and within the limit of the Subscription Plan subscribed.
These rights are granted solely for the Client’s internal needs directly related to its activity and for the sole and unique purpose of enabling the use of the Platform in accordance with the stipulations of the Contract by itself and by duly authorised Users.
To this end, SAFETY OBSERVER also grants Users the right to access and use the Platform remotely under the same conditions.
It is expressly forbidden to share the access to the Platform with third parties without prior authorisation from SAFETY OBSERVER.

8.2. Mode of access

Access to the Platform is via the Internet, mainly via the URL https://app.safetyobserver.com/ or via any other address created by SAFETY OBSERVER for the Client’s own needs, from the Client’s computer environment or that of the Users.
SAFETY OBSERVER is not responsible for the acquisition, installation, configuration, connection and maintenance of the various elements of the configuration and the means of telecommunications allowing access to the Platform.

8.3. User Account – Identifiers

The contractual terms and conditions relating to User Accounts and Identifiers are set out in article 5.3 of the GTCU Platform, which can be accessed via this link: GTCU Platform.

8.4. Authorised devices

The contractual terms and conditions relating to Authorised devices are set out in article 5.4 of the GTCU Platform, which can be accessed via this link: GTCU Platform.
The Client is also informed that the violation of these obligations may lead to the payment of penalties corresponding to the price of an additional User for the period concerned.

8.5. Availability – Hosting

The Platform is not hosted by SAFETY OBSERVER but by a third-party provider, a professional host specially chosen for its know-how, its reputation and its commitments in terms of data security. SAFETY OBSERVER remains free to use any other service provider of its choice at any time without this being considered as a modification of the conditions of execution of this Contract.
SAFETY OBSERVER uses its best efforts to offer an availability of the Platform approaching as much as possible an availability 24 hours on 24 and 7 days on 7. The Client acknowledges and accepts that this is only an obligation of means for SAFETY OBSERVER so that the Platform may experience periods of temporary unavailability, at any time of day.
SAFETY OBSERVER draws the attention of the Client to the fact that :
– access to or use of the Platform may be interrupted or slowed down for any reason beyond SAFETY OBSERVER’s control, in particular in the event of regional or global saturation of the Internet network, or of the server centre of the hosting provider;
– occasional interventions for the maintenance of the Platform and the correction of anomalies may lead to momentary interruptions.
SAFETY OBSERVER also reserves the right to suspend or interrupt access to the Platform in the event of suspicious or abnormal use thereof by a User.
By suspicious or abnormal use, the Parties mean in particular :
– any multiple or failed connection attempts, any abnormal activity with regard to the User’s current or usual activities (or those of other SAFETY OBSERVER Users) ;
– any hacking attempt, any multiple requests sent to the Platform

8.6. Corrective maintenance

SAFETY OBSERVER alone ensures the corrective maintenance of the Platform within the framework of an obligation of means.
Within this framework, SAFETY OBSERVER may be required to carry out one-off interventions, scheduled or unscheduled, on the Platform.
The Client undertakes not to intervene directly or via a third party on the Platform in any way and for any reason whatsoever and undertakes in this case to contact the technical support of SAFETY OBSERVER.
The Client may notify SAFETY OBSERVER’s technical support of any malfunction of the Platform via the Contact Form on the Website or at the e-mail address indicated at the top of this Contract.
SAFETY OBSERVER’s technical support operates from 09:00 a.m. to 5:00 p.m. (Central European Time) from Monday to Friday, excluding public holidays.
SAFETY OBSERVER will do its best to resolve any malfunctions reported by the Client within a reasonable timeframe.

8.7. Changes to the Platform – Updates

SAFETY OBSERVER may develop the functionalities of the Platform or carry out updates of the latter at any time, without this being considered as a modification of the contractual conditions, provided that this does not lead to any degradation of the functionalities of the Platform (non-regression).
SAFETY OBSERVER will, in particular, develop its Platform to adapt to developments in the technologies and standards used on the Internet network. These developments may require Users to update their web browser.
SAFETY OBSERVER will proceed directly to the updates or will provide Users with the necessary means and assistance to implement them, if they require an intervention from them.
SAFETY OBSERVER may not be held responsible in the event of malfunction, unavailability, or non-conformity of the Platform with regard to the stipulations of the Contract resulting from a refusal or failure to implement an update required by SAFETY OBSERVER.
When an evolution or update of the Platform is considered substantial by SAFETY OBSERVER (new functionality for example), and that it is not essential to maintain the conformity of the Platform with regard to the Subscription Plan subscribed by the Client, its provision by SAFETY OBSERVER may be the subject of additional invoicing with the prior agreement of the Client.

8.8. Rules for using the Platform – Prohibited behaviour

The Client undertakes to use the Platform in accordance with the rules set out at article 9 of the GTCU Platform, which can be accessed via this link: GTCU Platform.
The Client is responsible for the respect of all these rules by all Users.
Any violation by a User of any of these rules will engage the responsibility of the Client.
SAFETY OBSERVER reserves the right to suspend or definitively close access to the platform, in whole or in part, without prior notice, to any user who violates the aforementioned rules.

8.9. Compliance with the GTCU Platform

As a User of the Platform, the Client is subject to the GTCU Platform, which can be accessed via this link: GTCU Platform.
THE CLIENT ACKNOWLEDGES THAT ACCEPTING THIS DOCUMENT IMPLIES EXPRESS AND UNRESERVED ACCEPTANCE OF THE CONTENT OF THE GTCU PLATFORM.

9. Use of the Website 

As a user of the Website, the Client is subject to the GTCU Website, which can be accessed via this link: GTCU Website.
Any access to the Website implies unreserved acceptance of these conditions.

10. Cancellation of an Order – Termination

All Orders are final from the date of their confirmation by the Client on the Website.
However, an Order may be cancelled and the Contract terminated in the event of a serious breach or repeated breaches of one or more obligations of the Contract or in the event of a breach of an obligation considered essential between the Parties.
The Parties agree to consider the following obligations as essential:
– obligation to pay under the terms of Article 5;
– obligation to make Reports available under the terms of Article 6;
– obligation to respect the rules of use of the Reports under the terms of Article 7;
– obligations set forth in Article 8.8.
The termination will take effect as of right within fifteen days following a formal notice sent by e-mail, without prejudice to the damages to which the injured party could be entitled.
In the event of termination due to Client’s fault, Client shall be liable for payment of the Order in full. The Client shall immediately pay any outstanding amounts to SAFETY OBSERVER and shall not be entitled to any refund of amounts already paid.
In case of cancellation due to SAFETY OBSERVER’s fault, the Client shall be bound to the payment of his Order only in proportion to the number of Reports he has received. In such a case, SAFETY OBSERVER will reimburse the Client the sums corresponding to the Reports not received by the latter.
Termination of the contract for any reason whatsoever will result in an immediate ban on using the Platform and accessing the Reports. Reports may not be kept in any form whatsoever.

11. Liability

11.1. General limitation

The obligations of SAFETY OBSERVER are obligations of means.
SAFETY OBSERVER’s liability can only be engaged for the foreseeable damages of which it is directly at the origin, to the exclusion of any indirect damage, material or immaterial damage, consecutive or not, any operating loss, production loss, loss of profit, loss of contract, image damage, immobilization of personnel or equipment, and this without any joint and several liability with the third parties having contributed to the damage.
In any case, in the hypothesis that the responsibility of SAFETY OBSERVER would be retained for any reason whatsoever, the total amount of the indemnities that SAFETY OBSERVER could be brought to pay to the Client cannot exceed, all sums and all damages combined :
– the amount (excluding tax) actually paid by the Client for the Order concerned, if the dispute concerns a given Order;
– the amount (excluding tax) actually received by SAFETY OBSERVER from the person concerned during the last 6 months for any other dispute;
– and this, whatever the legal basis of the complaint and the procedure used to make it succeed.
No claim and/or action, for whatever reason, can be formulated and/or engaged against SAFETY OBSERVER after a period of twelve (12) months after the occurrence of the fact on which it is based.

11.2. Specific limitations

SAFETY OBSERVER COMMITS TO COLLECTING AND COMPILING VERY CAREFULLY THE INFORMATION PRESENTED IN THE REPORTS BUT CANNOT BE HELD RESPONSIBLE FOR ANY ERROR, OMISSION OR INACCURACY CONTAINED IN THE DOCUMENTS OR WEBSITES USED TO MAKE THIS COMPILATION.
SAFETY OBSERVER’s liability is also expressly excluded for any damage :
– resulting from a breach by the Client, or by a User, of any of the obligations of this Contract, and in particular the obligations contained in article 7 and 8.8 hereof;
– resulting from the provision by the Client of false, erroneous or insincere information or from the failure to spontaneously update this information on his Client Account;
– resulting from a security defect (hardware or software) in the connection terminal (computer, cell phone, tablet, etc.) with which the Client or User accesses the Platform;
– suffered by the technical environment of the Client or a User and in particular, his computers, software, network equipment (modems, telephones…) and any equipment used to access the Platform;
– resulting from the inaccessibility, unavailability, suspension, interruption or slowdown of the Platform;
– resulting from modification, intrusion, alteration, unavailability of the Platform operated by a third party (person, virus, etc.);
– resulting from errors made by the Client or a User in the use of the Platform or any use that does not comply with its intended purpose or any documentation, instructions, user manual provided by SAFETY OBSERVER,
The Client acknowledges that the limitations of liability stipulated above operate between the Parties a reasonable distribution of risks and responsibilities with regard to the context and the conditions, in particular financial, of the present

12. Force majeure

Neither of the Parties shall be held liable to the other for non-performance or delays in performance of an obligation hereunder that would be due to the occurrence of a case of force majeure as usually recognized by French case law and courts, or to an external cause, such as, without this list being exhaustive: total or partial strikes, internal or external to the company, bad weather, epidemics, water damage, fires, attacks, natural disasters, social conflicts, intervention by civil or military authorities, governmental or legal restrictions, interruption of the electrical or telecommunication networks, DOS, DDOS, scheduled interventions or seizures by the courts.
In such a case, the obligations arising hereunder will be suspended.
If such a case of force majeure, fortuitous event or external cause continues for more than one (1) month, the Order shall be cancelled and shall give rise, where applicable, to the reimbursement of the sums paid by the Client corresponding to the Reports not received by the latter.

13. Personal data

13.1. Processing of personal data by Safety Observer

SAFETY OBSERVER is led to collect and process personal data concerning the Clients within the framework of the sales carried out on the Website and concerning all visitors within the framework of the operation of the Website.
These processing operations are carried out in accordance with the applicable legislation and in particular the European Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and the French law of 6 January 1978 “Informatique et Libertés”.
These processing operations are explained in the SAFETY OBSERVER Privacy Policy accessible on the Website under the following link: Privacy Policy.

13.2. Processing of personal data on behalf of the Client

The Client may be required to carry out personal data processing using the Platform provided by SAFETY OBSERVER.
The Client has the status of data controller within the meaning of the GDPR for such processing. It therefore acknowledges and accepts that it is solely responsible for such processing, to the exclusion of SAFETY OBSERVER.
SAFETY OBSERVER will only exercise a subcontractor role within the meaning of the GDPR, i.e. it will act on behalf of and on the instructions of the Client only.
In accordance with the GDPR, a Data Processing Agreement (DPA) is concluded between the Client and SAFETY OBSERVER to determine the terms and conditions of this subcontracting. This agreement is accessible under the following link: DPA.
THE CLIENT ACKNOWLEDGES THAT ACCEPTING THIS DOCUMENT IMPLIES EXPRESS AND UNRESERVED ACCEPTANCE OF THE CONTENT OF THE DPA.

14. Ownership – Intellectual Property

14.1. Concerning the Platform

SAFETY OBSERVER is and remains the owner of the Platform and of all its constituent elements.
SAFETY OBSERVER is and remains consequently the owner of all intellectual property rights on the Platform and on elements which compose it, whatever their nature, as well as of all its savoir-faire as a software publisher.
These elements are protected by intellectual property laws and others, including copyright.
The access to the Platform does not confer any intellectual property right whatsoever to the Client or Users on the Platform or on the elements composing it.
Any use or exploitation of the elements of the Platform made in contravention of this Contract may give rise to the exercise of any appropriate action at the initiative of SAFETY OBSERVER, including the exercise of an infringement action.
Any total or partial reproduction of the Platform and/or elements thereof by any means whatsoever, without the express permission of SAFETY OBSERVER is therefore prohibited and would constitute an infringement punishable by articles L. 335-2 and following of the French Intellectual Property Code.

14.2. Concerning the Reports

SAFETY OBSERVER is and remains the owner of the Reports and of all their constituent elements.
The Reports can also contain elements protected by the intellectual property. In this case, SAFETY OBSERVER remains the sole owner of the intellectual property rights on these elements to the exclusion of the Client who undertakes in any case to use them in accordance with the provisions of the Contract.
The Reports constitute a collection of information whose layout and architecture are protected as such by intellectual property law.
Any reproduction, diffusion or distribution of the Reports or parts of the Reports, in any way whatsoever, to unauthorised third parties constitutes a breach of contract and may constitute infringement and/or unfair competition.

14.3. Concerning trademarks and distinctive signs

Any commercial use by the Client of SAFETY OBSERVER’s corporate name, its trading name, its word of figurative marks or any of its distinctive sign is also prohibited, unless prior, express and written authorisation of SAFETY OBSERVER.

15. Client service – Claim

The Client may contact SAFETY OBSERVER via the Contact Form on the Website or at the e-mail address indicated at the top of this Contract for any information on a Report or Subscription Plan or for any claim relating to an Order placed. SAFETY OBSERVER’s Client service is open from 09:00 a.m. to 5:00 p.m. (Central European Time) from Monday to Friday, excluding public holidays.

16. Modification of the Contract

SAFETY OBSERVER may change the Contract at any time.
When a Client previously placed an Order, the modifications of the Contract will be notified to him by SAFETY OBSERVER. The Client will be able to refuse them within 7 days from the notification.
In case of refusal, the Client will remain contractually bound to SAFETY OBSERVER under the version of Contract in force at the time he placed his Order.
In the absence of refusal within 7 days, the modifications will be considered accepted by the client.

17. Proof agreement

Each of the Parties undertakes to recognize a probative value equivalent to that of a paper document to any electronic document or any information exchanged between them through their electronic correspondence or communication tools made available to them on the Website or Platform as well as to any computerized data stored, accessible or generated by the Website or the Platform and relating to their contractual and pre-contractual relationship.
The Parties waive, except in the case of proven computer fraud on the information systems used or deliberate human falsification, to invoke any unenforceability, inadmissibility or nullity of any evidence that would be reported by means of the aforementioned documents or information.

18. Waiver

The fact that either of the Parties does not claim the application of any clause of the Contract or acquiesces to its non-performance, whether permanently or temporarily, would not be interpreted as a waiver by that Party of its rights resulting from the said clause.

19. Partial nullity

Cancellation or invalidation of one of the provisions of the Contract shall not generate cancellation or invalidation of the whole Contract, unless the disputed provision can be considered, in the Parties minds, as substantial and decisive, or if the cancellation or invalidation calls into question the general balance of the Contract.

20. Jurisdiction attribution and applicable law

Any dispute which may arise between the Parties concerning the use of the Platform or any contract made and entered into through the Website, whether it concerns the validity, the interpretation, the performance or the termination of the said contract, will be under the jurisdiction of the Court where the head office of SAFETY OBSERVER is located. Any dispute will be governed by the French law.

21. Contractual documents

The contractual relationship between the Parties is governed by the present Contract, to the exclusion of any other document such as the Client’s general terms and conditions of purchase or any other equivalent contractual document.

22. Revision History

The current version was revised on 11-Dec-2024. The detail of all changes made to the previous version from 16-Sep-2024 is provided in the attached file: Change History_General Conditions_20241211

The previous revision was made on 16-Sep-2024. The detail of all changes made to the prior version from 08-Dec-2023 (Launch date of the Platform) is provided in the attached file: Change History_General Conditions