Legal
Privacy policy
This Privacy Policy explains how we use your personal data in the course of our business activities.
This Privacy Policy applies to Information we collect about you when:
- you are a Client of SAFETY OBERVER (see our “Policy for Clients”)
- you are a Potential Client of SAFETY OBERVER (see our “Policy for Potential Clients”);
- you are a Visitor of our Website (see our “Cookie Policy“).
Finally, it contains information applicable to all our Policies (see our section “Information applicable to all our Policies“).
This Privacy Policy became effective on 01-Nov-2021.
We may modify this Privacy Policy at any time if We change the way we process your Information. We will then inform you within a reasonable time before a new version of the Privacy Policy takes effect, either by sending an email or by posting a message on our Website.
A. Basic information
1. Who are we ?
SAFETY OBSERVER is a SASU registered in the Lons-le-Saunier Trade and Companies Register under number 798 692 018, having its registered office at Hameau de Vaucluse in Saint-Claude (39200), represented by Mr. Thierry Hamard (hereinafter referred as “SAFETY OBSERVER“).
2. How can you contact us ?
If you have any questions about the protection of your Information, you can contact us by one of the following means :
- By online form : Click here
- By email : contact@safetyobserver.com
- By phone : +33 676 23 20 48
- By post : SAFETY OBSERVER – Hameau de Vaucluse, 39200 Saint-Claude, FRANCE
3. Definitions
When we use capitalized terms in our Privacy Policy, we refer to the definitions below:
“Client” means you have already placed an order on our Website.
“Information” means personal data about you, whether that information directly or indirectly identifies you.
“Policy” means one of the policies in our Privacy Policy that applies to a particular category of individuals.
“Potential Client” means you if you have expressed a commercial interest in our services or if we have identified you as potentially interested in our services.
“Privacy Policy” means this document in its entirety.
“Report” means a regulatory intelligence report offered for sale by SAFETY OBSERVER on the Website.
“Visitor” refers to any person who visits our Website..
“We“, “us“, “our” and “SAFETY OBSERVER” mean our company SAFETY OBSERVER as identified in the “Who are we ?” section.
“Website” means our website accessible at the following address: www.safetyobserver.com
B. Policy for Clients
This Policy explains the processing of personal data we do with your Information when you are a Client.
1. What Information do we collect about our Clients ?
When you are a Client, we use different categories of Information about you, which you may provide to us or which we may collect indirectly.
|
Type of information collected |
Information collected |
|
Identity |
Company name and company registration number (only for companies), surname and first name and title, address (billing address, delivery address), telephone number, email, , Client code that we assign internally. |
|
Account |
Username, password and email associated with the account |
|
Payment |
Payment, terms and conditions of payment (discounts, deposits, rebates), bank details, credit card number, credit card expiry date, visual cryptogram This data is collected by our payment service provider Stripe. We do not store or have access to your bank details ourselves. |
|
Orders |
Order details (Reports purchased), date of the order |
|
Transaction |
Transaction number, details of purchase (product, service or subscription) |
|
Commercial relationship follow-up |
Requests for documentation or tests, Reports purchased or services taken out, orders, invoices and payment terms and deadlines, history of purchases, correspondence with you, after-sales service, exchanges between you and our Client service |
|
Information relating to outstanding payments |
Personal details, payment incident (date of outstanding debt, relevant invoice , amount possible reason), means of payment used) |
2. Why do we use Client Information and for how long?
When you are a Client, we may use your Information for a variety of reasons:
- we may need it to deliver the Reports you have ordered from us (Performance of a contract)
- we may need it to meet our legal obligations (Compliance with the law)
- we may have legitimate interests in using your Information (Our legitimate interest)
- we may do so after obtaining your consent (Consent). You can withdraw your consent at any time.
Below you will find the purposes for which we process your Information (the purposes of our processing) and the periods for which we retain your Information:
|
Purposes |
Legal basis |
Period of data retention |
|
Management of our commercial relationship (order processing, delivery, after-sales service) |
Performance of a contract |
The entire duration of our contractual relationship |
|
Management of our legal, accounting and tax obligations as part of our contractual relationship |
Compliance with the law |
Storage for the legal retention period to which we are bound (e.g. up to 10 years for our accounting obligations) |
|
Management of payments made on our Website |
Performance of a contract |
Upon receipt of the Products, plus the time allowed to dispute the correct receipt of the Products in order to process refunds |
|
Storage of credit card information after one-off online payment |
Legitimate interest |
Up to 13 months for instant debit cards and up to 15 months for deferred debit cards, in accordance with Article L. 133-24 of the French Monetary and Financial Code
This processing is done by our payment service provider Stripe. We do not store or have access to your bank details ourselves. |
|
Anti-fraud control management |
Legitimate interest of SAFETY OBSERVER in detecting potential fraud by Clients on the Website. |
6 months |
|
Management of outstanding payments (Identification of outstanding payments and exclusion of Client from future transactions in the event of unpaid invoices) |
Performance of a contract |
No later than 48 hours after the outstanding amount has been regularized |
|
Management of complaint and litigation |
Legitimate interest of SAFETY OBSERVER to establish proof of a right or the proper performance of our contractual obligations |
For the duration of the statute of limitations applicable to our business relationship (e.g. up to 5 years for civil statute of limitations) |
|
Storage of connection data when publishing content online |
Compliance with law (Decree of 24 march 2006, CPCE, |
12 months |
|
Security of our Website (prevention and detection of computer attacks) |
Legitimate interest of SAFETY OBSERVER to detect malicious behavior in order to protect the security of its Website, |
6 months |
|
Sending transactional emails related to the operation of the Website |
Performance of a contract |
During the entire duration of the contractual relationship |
|
To carry out satisfaction surveys or request feedback |
Legitimate interest of SAFETY OBSERVER to carry out satisfaction surveys aimed at collecting the impressions of its Clients |
5 years |
|
Sending our newsletter |
Consent |
For 3 years from our last contact with you or until you withdraw your consent |
|
Prospecting in relation to services similar to those already purchased by you |
Legitimate interest of SAFETY OBSERVER |
Up to 3 years from our last contact with you. You have the right to object to receiving our commercial prospecting |
|
Management of an opposition list |
Legitimate interest of SAFETY OBSERVER to no longer send prospecting to its Clients who have objected |
For 3 years from the time you exercise your right to object |
3. Who are the recipients of our Client Information ?
• To our teams
Your Information are communicated to all our teams who need it to carry out their missions within the framework of the commercial management of our Clients. For example: our Sales team to contract with you, our Support/Service team to handle your questions or complaints, etc.
• To our service providers
We use different service providers for different reasons:
|
To whom? |
Why? |
|
OVH |
For the hosting of our Website |
|
Anode Strategie Digitale |
For the development and maintenance of our Website |
|
Mailchimp |
For sending our newsletter |
|
Stripe |
For online payment on our Website |
|
Google Analytics |
For analysing traffic on our website |
• To administrative or judicial authorities
We may be required to disclose some of your Information to administrative or judicial authorities when we receive a court order.
4. Where do we process our Client Information?
We prefer to store and host your Information within the European Union whenever possible.
Some of our service providers, who provide us with services to facilitate our business, may process some of your Information outside the European Union. We first ensure that these service providers ensure an adequate level of protection in accordance with the General Data Protection Regulation (GDPR).
|
Recipient concerned by the transfer outside the EU |
Adequate level of protection ensured |
Third country concerned by the transfer outside the EU |
|
Mailchimp |
Standard contractual clauses of the European Commission |
United States and other countries outside EU |
|
Google Analytics |
Standard contractual clauses of the European Commission |
United States and other countries outside EU |
|
Stripe |
Standard contractual clauses of the European Commission |
United States |
C. Policy for Potential Clients
This Policy explains the processing of personal data we do with your Information when you are a Potential Client.
1. What Information do we collect about our Potential Clients ?
When you are a Potential Client, we use different categories of Information about you, which you may provide to us or which we may collect indirectly (e.g. from publicly available sources).
|
Type of information collected |
Information collected |
|
Identity |
Company name and company registration number (only for companies), surname and first name and title, address, telephone number, email, |
|
Potential Client relationship |
Prospecting activities carried out by SAFETY OBSERVER, requests for documentation or tests received from the Potential Client, direct solicitations received from the Potential Client, correspondence with you, scheduling of appointments for demonstrations, etc. |
2. Why do we use Potential Client Information and for how long?
When you are a Potential Client, We may use your Information for a variety of reasons:
- we may have legitimate interests in using your Information (Our legitimate interest)
- we may do so after obtaining your consent (Consent). You can withdraw your consent at any time.
Below you will find the purposes for which we process your Information (the purposes of our processing) and the periods for which we retain your Information:
|
Purposes |
Legal basis |
Period of data retention |
|
Managing our prospecting relationship (following up on our solicitations, responding to your solicitations, making appointments, etc.) |
Legitimate interest of SAFETY OBSERVER to develop its commercial activity |
Up to 3 years from the last contact with you. |
|
Sending our newsletter |
Consent |
For 3 years from our last contact with you or until you withdraw your consent |
|
Prospecting by email to professionals for offers related to the Potential Client’s profession |
Legitimate interest of SAFETY OBSERVER to send its commercial offers to Potential Clients who may be interested. |
For a period of 3 years from our first canvassing or last exchange with you. You may object to our canvassing. |
|
Prospecting by phone |
Legitimate interest of SAFETY OBSERVER to send its commercial offers to Potential Clients who may be interested. |
For 3 years from the date of our first canvassing or our last exchange with you. You have the right to object to such processing. |
|
Management of an opposition list |
Legitimate interest of SAFETY OBSERVER to no longer send prospecting to its Potential Clients who have objected |
For 3 years from the time you exercise your right to object |
3. Who are the recipients of our Potential Client Information ?
• To our teams
Your Information are communicated to all our teams who need it to carry out their missions within the framework of the commercial management of our Potential Clients. Example: our sales team to send you commercial solicitations, to answer your requests for documentation, etc.
• To our service providers
We use different service providers for different reasons:
|
To whom? |
Why? |
|
OVH |
For the hosting of our Website |
|
Mailchimp |
For sending our newsletter |
|
Google Analytics |
For analysing traffic on our website |
4. Where do we process our Potential Client Information?
We prefer to store and host your Information within the European Union whenever possible.
Some of our service providers, who provide us with services to facilitate our business, may process some of your Information outside the European Union. We first ensure that these service providers ensure an adequate level of protection in accordance with the General Data Protection Regulation (GDPR).
|
Recipient concerned by the transfer outside the EU |
Adequate level of protection ensured |
Third country concerned by the transfer outside the EU |
|
Mailchimp |
Standard contractual clauses of the European Commission |
United States and other countries outside EU |
|
Google Analytics |
Standard contractual clauses of the European Commission |
United States and other countries outside EU |
D. Cookies Policy
1. Preamble
When you visit our Website as a Visitor, we can store or read cookies on your terminal.
Our Cookies Policy also applies to our Clients when they log in to their personal account on the Website.
2. What is a cookie?
A cookie is a small file stored or read on your terminal (computer, tablet, smartphone).
They enable us to store information on your terminal in connection with your browsing on our Website.
Reading and depositing cookies generally requires your consent; however, certain so-called technical cookies may be deposited without your consent.
3. Who use these cookies ?
SAFETY OBSERVER and its partners can store or read cookies on your terminal.
4. What types of cookies do you use?
We use different types of cookies:
• Technical cookies
We use technical cookies necessary for the operation of our Website:
- we store a cookie on your terminal to remember your choice (acceptance, refusal) concerning the cookies
- we store cookies to remember the items in your shopping cart
- we store cookies to remember your preferences (e.g. currency)
- we store cookies to manage the load balancing on our computer servers
These cookies do not require your prior consent due to their technical nature.
• Cookies for audience measurement
We use audience measurement cookies (e.g. Google, Piwik PRO) in order to establish statistics on the number of Visitors to our Website.
5. How can I withdraw my consent?
In line with GDPR requirements, cookies may stay on your computer up to 13 months from the time of your consent. Users of the website are invited to define their Privacy Settings when they first access the website through our cookie manager Piwik PRO. You can withdraw your consent and change your Privacy Settings at any time by clicking the corresponding button at the bottom of this page.
E. Information applicable to all our Policies
1. What are your rights?
The Personal Data Protection Regulations give you several rights:
|
Right of access |
You can ask us to access all the Information we hold about you. |
|
Right of rectification |
You can ask us to correct your Information if it is inaccurate. |
|
Right to object |
You can ask us to stop using your Information where we do so because of a legitimate interest. You may also ask us to stop receiving commercial marketing. |
|
Right to withdraw consent |
Where any of our processing is based on your prior consent, you may withdraw your consent at any time. We will then stop using your Information for that processing. |
|
Right to erasure |
You may ask us to delete your Information or ask us to stop using it. |
|
Right to limitation |
You may ask us to temporarily stop using your Information but require us to temporarily retain it. |
|
Right to data portability |
You may ask us to provide you with an export of your Information in a reusable format and, where possible, ask us to transfer it to another organization for reuse. |
|
Right to not to be subject to an automated individual decision |
You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or significantly affects you |
|
Right to set instructions regarding your data in the event of your death |
You have the right to set, update or revoke instructions regarding the retention, deletion or disclosure of your Information after your death. |
|
Right to lodge a complaint |
You may lodge a complaint with the authority responsible for protecting personal data (in France, the CNIL www.cnil.fr) if you believe that your rights have not been respected. |
2. How to exercise your rights?
To exercise your rights, please use the “Data Requests” Form below or contact us using the details in the “How can you contact us ?” section.
We will do our best to provide you with a response within one month.
The rights you can exercise are defined by the GDPR and depend on the legal basis of our processing. There may therefore be occasions when we cannot accept a request to exercise rights because the right claimed cannot be exercised. If this is the case, we will inform you.
We may also ask you for proof of identity to ensure that it is you who is exercising your rights and where we have no other means of ensuring this. You should only send us proof of identity if we ask for it.
